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Sr. Product Manager, Community Support

Redwood City, CA

APPLY HERE: https://grnh.se/55b392561us

Senior Product Manager, Core Experience

Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion. 


As a Product Manager, you’ll partner with our community support team to create the best customer experience for our buyers and sellers as well as to build tools to better serve our internal community support agents. 

The ideal Product Manager for this role …

  • Has empathy for our users 
  • Listens and understands the needs of our community support team
  • Works to define the underlying problems 
  • Has strong communication and collaboration skills 

Responsibilities:

  • Partner with our community support teams to understand, rationalize and prioritize requests for new features in the product roadmap
  • Use product requests and data analysis to determine the root problems in our customer service and come up with holistic solutions that will scale
  • Expand our customer communication capabilities and research technologies to help drive smart responses
  • Explore buyer and seller communication while understanding the social dynamics and nuances of a two-sided marketplace 
  • Manage a team of product managers
  • Work closely with design and engineering to drive innovation, productivity and quality while iterating on the product until project goals and growth targets are met
  • Collect necessary data in order to analyze and report on key metrics
  • Work on all platforms of the product: Android, iOS, Desktop Web and Mobile Web
  • Be able to work on multiple projects at one time and manage competing priorities
  • Have a can-do attitude and take initiative in a fast-paced environment

6-Month Accomplishments: 

  • Identify KPIs and create a framework for measuring community support agent performance as well as user satisfaction after buying or selling 
  • Create a system where users and community support team members are not just empowered to voice their opinions and give feedback and feature requests, but feel heard 
  • Build a prioritization framework that takes into account information from multiple teams 
  • Develop an ongoing product roadmap to support our community support teams 
  • Deliver 3 product features and implement 3 A/B tests 

Desired Skills:

  • BS/BA required in Computer Science or a related technical field
  • 6+ years of product management experience 
  • Strong analytical background and data driven, demonstrating the ability to understand key performance drivers and ability to execute against findings
  • Must have excellent written and communication skills, and be extremely detail oriented
  • Strong technical architectural understanding of mobile and web products like Poshmark
  •  
  • Must have experience working with design and engineering teams to deliver end to end products

About Us:

Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, pets, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, Poshmark makes buying and selling simple, social, and sustainable. Its community of more than 80 million registered users across the U.S., Canada, and Australia is driving the future of commerce while promoting more sustainable consumption. For more information, please visit www.poshmark.com, and for company news and announcements, please visit investors.poshmark.com. You can also find Poshmark on Instagram, Facebook, Twitter, Pinterest, and YouTube.

Why Poshmark?

At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We’re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.

Here’s what we’ll set you up with:

  • A team that is invested in your career growth and training
  • Competitive salary and equity, based on experience
  • Company sponsors up to 100% cost for your health, dental and vision plans and up to 90% for your dependents
  • Work alongside world-class talent
  • Flexible vacation / paid time off policy
  • Parental leave
  • Personal style encouraged (or not, whatever you’re in to)

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


APPLY HERE: https://grnh.se/df50435c1us


Kiki Beach Kurvin
Recruiter
kiki@athire.com
www.linkedin.com/in/kikibeach/
 
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