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COVID-19 Contact Tracer

APPLY HERE: https://tinyurl.com/ContactTracers
The Contact Tracer is responsible for identifying and contacting individuals who may have come in contact with persons recently diagnosed with an infectious disease associated with an outbreak or pandemic. The Contact Tracer is responsible for gathering details about each contact of an ill individual (case) identified during the course of a public health case investigation. Information collected for each contact includes, but is not limited to: basic demographics, potential exposures to the known case(s), current health status (including an assessment for current symptoms consistent with illness), and screening for membership in a high-risk group (e.g., healthcare workers, residents of congregate care settings).
Contact Tracers provide education about the disease, deliver guidance on minimizing the risk of potential transmission from the contact to others in the event the contact becomes ill, and explain the necessity for the contact to quarantine responsibly in order to reduce the risk of transmission of illness to others. The Contact Tracer also details specific processes for contacts to conduct health-monitoring and refers contacts for testing according to established protocols.
Contact Tracers will be expected to collaborate with others (may include Epidemiologists and Health Educators) and provide up to date data from contact tracing calls. The Contact Tracer follows established policies and procedures for all contact tracing functions and activities.

  • Interviewing & Data Collection
    • Call newly diagnosed patients and contacts of newly diagnosed patients to gather information and inform contacts of potential exposure.
    • Communicate with contacts in a professional, empathetic, and culturally sensitive manner.
    • Collect and record information on demographics, current symptoms, current health status, and possible high-risk settings into the Contact Tracing/Contact Information Management system/CRM
  • Health Education
    • Provide contacts with approved information about state/local quarantine procedures, and if appropriate, refer them to testing according to protocol.
    • Follow established procedures and/or script, the incumbent will inform contacts about the importance of quarantine and what to do if symptoms develop.
    • Provide contacts with relevant healthcare resources as appropriate.
  • Data Entry & Maintenance
    • Utilize established database(s) to identify newly diagnosed patients and contacts for tracing efforts.
    • Input data collected (i.e. symptoms, contacts, etc.) into the database and assures database is kept up to date
    • Provide data from Contact Tracing efforts and calls to Epidemiologists and/or Health Educators as necessary.
  • 0-4+ years of experience in customer support/customer-facing role, ability to be compassionate with others and empathize, ability to work with private and confidential information
  • Strong verbal and written communication, collaboration and team-work skills
  • Strong project management, organizational and time management skills
  • Attention to detail
  • Computer/system savvy (e.g. Customer Relationship Management software, MS Office Suite, Google Suite)
  • Social media search/management
  • Ability to be “on-call” and work during off-hours if/as may be required
  • Experience performing in-depth research and analysis
  • Ability to log, research, and accurately resolve escalated issues and reported problems in a timely manner and in accordance with standards/procedures outlined in the onset of work assignments
  • Associate's degree or equivalent experience, Bachelor's degree, Masters in Public Health or in a related field 
  • COVID-19 Contact Trace Training/Certification (John Hopkins, equivalent)
  • At least one year of work experience (medical interns, librarians, sourcing/recruiting professionals encouraged to apply)
  • Understanding of medical terminology
  • Bilingual (in addition to English, fluency in Spanish, French, other)
APPLY HERE: https://tinyurl.com/ContactTracers

Kiki Beach Kurvin
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