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Manager, Professional Services

Location: Dallas, Texas
APPLY HERE: http://app.jobvite.com/m?3KGrIjwn

MapR Technologies, Inc., is a visionary Silicon Valley enterprise software company that pioneered one platform for all data in every cloud.  This approach is the industry’s first modern data system.  At the core is the MapR Converged Data Platform that enables simultaneous analytics and applications as data happens with speed, scale, and reliability.  Forward leaning companies such as SAP, Cisco, United Healthcare and many more can create new, intelligent and modern apps to outperform the competition.  Limitless possibilities happen with MapR Technologies.  Learn more:  www.mapr.com
MapR Technologies is an equal opportunity employer.

Overview of Position

The Manager, Professional Services (“PS”) is responsible for managing and developing the team of Territory PS’s Engineers in the assigned regions. The PS team is responsible for the design and delivery of technical solutions, consulting services and helping MapR’s customers solve their big data challenges. The Manager, PS is responsible for:
  • Planning and executing for success; meeting & exceeding PS revenue objectives
  • Ensuring that our customers are consistently delighted with the pre-sales and the post-sales PS delivery experience
  • Hiring a team of A+ players, including the development of a pipeline of top talent
  • Working with regional and area Sales managers to ensure our sales reps are adequately resourced
  • Developing, mentoring and coaching the PS teams to ensure they are working at the optimum level
  • Nurturing and expanding on talents in the existing team
  • Identifying obstructions to success and facilitating solutions
  • Performance management for team members
  • Ensuring that new hires are properly on-boarded and trained

Required Background:

The successful candidate will have a strong track record hiring, leading, managing, coaching and mentoring technical customer-facing resources. At least five years’ experience in this role is required, and preferably more, with a demonstrated track record of success in that role. A track record of success as a PS engineer before managerial experience is essential. The winning candidate will know how to plan and execute for success. He or she will need to demonstrate an ability to work closely with peers to ensure a successful outcome.
 
The candidate we are seeking is driven, focused, and highly process-oriented; the candidate must drive towards the plan, but also must recognize when the plan needs to be adapted. The candidate must be highly organized and ideally should have a track record of taking a startup organization to the next stage of growth and maturity. The candidate should believe in leading by example and have a strong ability to inspire and motivate his or her team to success. The successful candidate will be intellectually curious, a fast learner, and a great listener. Strong written and verbal communication skills are a must.
 
Hadoop is all about working with data, so experience with database, data warehousing, business intelligence (BI) and ETL systems is strongly desired. An understanding of distributed systems technology based on Linux platforms is desirable. Experience selling and deploying Linux-based solutions to Enterprise customers is desirable. Significant travel within the region will be required, as well as quarterly visits to MapR Technologies Networks’ headquarters in the San Francisco Bay Area. Superior communication and relationship-development skills are a must.

Key Accountabilities:

Meet or exceed revenue targets for a given territory, in conjunction with the Sales team in the region. This position reports directly to the Senior VP of Worldwide Services and is also accountable to regional and area Sales management.

Education and Experience:

  • At least three years’ experience managing a PS or SE organization, preferably more, with a provable track record of success is required
  • Prior experience as an SE or PS Engineer, with a strong track record of success, is strongly desired
  • Hands-on experience deploying Linux-based solutions is highly desirable
  • Experience with enterprise-scale database, data warehousing, business intelligence, ETL and/or data modeling solutions is highly desirable
  • Knowledge of storage and I/O performance optimization fundamentals is desirable.
  • BA/BS in a technical discipline is desirable but not necessary.
APPLY HERE: http://app.jobvite.com/m?3KGrIjwn
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Kiki Beach Kurvin
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