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User Support Engineer – Hyderabad, India

Location: India, CA
APPLY HERE: http://app.jobvite.com/m?3c5N7jwZ

User Support Engineer Hyderabad, India  (IT1279)

MapR is looking for an experienced Sr. Desktop Support Analyst/Engineer to support internal customers in a fast-paced startup environment. 
The Sr. Desktop Support Specialist identifies, researches, and resolves internal customers technical problems.  Maintains PC/Mac client configurations to ensure compliance with the company’s information security framework and associated policies and makes recommendations for improvement based on established guidelines.  This position interacts with internal customers on a daily basis and excellent communication skills are essential.
Responsibilities:
  • Monitors help desk queue and assigns tickets to IT staff members.
  • Responds to customer requests in person, by phone or electronically.
  • Troubleshoots and resolve technical hardware and software issues in a predominantly OSX and Windows environment.
  • Stays current with operating system updates, security alerts and other changes.
  • Ability to deliver consistent high quality customer service to staff and executive team members.
  • Creates, manages, and maintains user accounts in Active Directory, Office 365, Google Apps for Work and Okta.
  • Keeps customers informed on outstanding issues until timely resolution.
  • Provides reports and trending analysis on help desk performance to ensure customer satisfaction.
  • Develops and documents standard Desktop Support procedures.
  • Hardware and Software purchasing for approved IT and customer requests.
  • Maintains installation and configuration data for desktop computing environment.
  • Measures job performance against standards of effectiveness.
  • Tracks and maintains IT inventory worldwide.
  • Assist with facilities support as needed.
Required Knowledge, Skills and Abilities:
  • Minimum 5 years of direct hands on desktop support experience supporting multiple operating systems, MAC OSx, Windows 10, printers, scanners, mobile devices (iOS, Android) and other peripherals.
  • 4+ years software support, especially Microsoft 365, Google Apps, OKTA, and cloud based enterprise systems, VPN clients
  • Must have sound working knowledge in DHCP, DNS, HTTP, SMTP, CIFS, LDAP,TCP/IP, LAN WLAN and Microsoft AD
  • Experience with MAC server, imaging, profile configurations, AD Integrations, Certificate management.
  • Extensive experience on remote users support and ability to troubleshoot issues using remote sessions.
  • Understanding of information security frameworks and standards.
  • Must be able to work independently to analyze technical problems and resolve user issues
  • Self-directed, motivated team player with strong sense of ownership and commitment to responsibilities and business requirements.
  • Excellent verbal and written communication skills are essential for success.
Must have a BS degree in Computer Science or other related fields from an accredited college or university.  Industry-recognized technical certifications (Microsoft/Apple ACTC, Network+ etc.) and trainings highly desirable.

MapR Technologies, Inc., is a visionary Silicon Valley enterprise software company that pioneered one platform for all data in every cloud.  This approach is the industry’s first modern data system.  At the core is the MapR Converged Data Platform that enables simultaneous analytics and applications as data happens with speed, scale and reliability.  Forward leaning companies such as SAP, Cisco, United Healthcare and many more are able to create new, intelligent and modern apps to outperform the competition.  Limitless possibilities happen with MapR Data Technologies.  Learn more:  www.mapr.com
MapR Technologies is an equal opportunity employer.

APPLY HERE: http://app.jobvite.com/m?3c5N7jwZ
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